Privacy policy
Privacy Policy
Privacy Policy
At Chill Mind, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your information when you visit our website or purchase products from us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you visit our website, place an order, or contact us, we may collect the following information:
Personal Information
Including:
- Full name
- Email address
- Shipping address
- Billing address
- Phone number
- Payment information
- Order details
Automatically Collected Information
When you browse our website, we may collect:
- IP address
- Browser type
- Device information
- Website usage data
- Pages visited
- Cookies and similar technologies
This information helps us improve our website experience and services.
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Communicate with you regarding your orders
- Send order updates and important notifications
- Improve our products and website
- Prevent fraudulent transactions
- Provide personalized shopping experiences
We do not sell or rent your personal information to third parties.
3. Payment Information
All payments are processed securely through trusted third-party payment providers.
Chill Mind does not store complete payment card information.
Payment providers process transactions according to their own privacy policies and security standards.
4. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
- Remember your preferences
- Understand website usage
- Improve website performance
- Provide relevant content and marketing
You may disable cookies through your browser settings, but some website features may not function properly.
5. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting services
- Analytics providers
- Marketing platforms
These providers only access information necessary to perform their services.
6. Data Security
We take reasonable measures to protect your personal information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
However, no method of online transmission or storage is completely secure.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your personal data
- Requesting correction of inaccurate information
- Requesting deletion of your information
- Opting out of marketing communications
To make a request, please contact us.
8. Marketing Communications
With your permission, we may send you emails about:
- New collections
- Product updates
- Promotions
- Brand news
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email.
9. Third-Party Links
Our website may contain links to third-party websites.
Chill Mind is not responsible for the privacy practices or content of external websites.
We encourage you to review the privacy policies of third-party websites before providing personal information.
10. Children's Privacy
Our website is not intended for children under the age required by applicable laws to make online purchases.
We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Chill Mind
Email:
support@chillmind.co
Website:
https://chillmind.co
Business Location:
Hong Kong
Last Updated: August 2026