Refund policy
Refund Policy
Refund Policy
At Chill Mind, we want you to be satisfied with your purchase. If there is any issue with your order, please contact us and we will do our best to assist you.
Returns
We accept returns within 14 days after delivery.
To be eligible for a return, items must meet the following conditions:
- The item must be unused and unworn.
- The item must be in its original condition with all tags attached.
- The item must be returned in the original packaging.
Items that have been worn, washed, altered, damaged, or without original tags may not be accepted.
Return Process
To request a return, please contact us at:
Email: support@chillmind.co
Please include:
- Order number
- Reason for return
- Photos of the item (if applicable)
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a tracked shipping service for returns, as we are not responsible for lost return packages.
Refunds
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note that your bank or payment provider may require additional time to complete the transaction.
Exchanges
We currently do not offer direct exchanges.
If you need a different size or item, please return your original order and place a new order.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.
We will review the issue and provide a suitable solution.
Order Cancellation
Orders can be cancelled within 24 hours after purchase.
After this period, your order may have already entered processing and cannot be cancelled.
Contact Us
If you have any questions regarding returns or refunds, please contact:
Chill Mind
Email: support@chillmind.co