Shipping policy

Shipping Policy

Shipping Policy

At Chill Mind, we carefully prepare each order to ensure your products arrive safely and in excellent condition.

Please review the following shipping information before placing your order.

Order Processing Time

All orders are processed within:

3-5 business days

after payment confirmation.

Please note that processing time does not include shipping time.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended.

Shipping Time

Estimated delivery times:

United States

7-15 business days

Europe

8-20 business days

Canada & Australia

10-20 business days

Other International Locations

10-25 business days

Please note that delivery times are estimates and may vary depending on:

  • Local customs clearance
  • Shipping carrier delays
  • Weather conditions
  • Holidays
  • Other circumstances outside our control

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking information may take 24-72 hours to update after shipment.

Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

Please carefully check:

  • Full name
  • Shipping address
  • Postal code
  • Contact information

Chill Mind is not responsible for delays or failed delivery caused by incorrect shipping information provided by the customer.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or additional fees depending on your country or region.

These charges are the responsibility of the customer.

Chill Mind is not responsible for customs delays or fees imposed by local authorities.

Lost or Delayed Packages

Once an order has been shipped, it is handled by the shipping carrier.

If your package is delayed, please contact us and we will assist you in tracking the shipment.

For packages marked as delivered but not received, customers should first contact the local carrier for further assistance.

Shipping Restrictions

We currently ship to selected countries worldwide.

Some remote areas or regions may have limited shipping availability.

If shipping is unavailable for your location, we will contact you regarding available options.

Contact Us

If you have any questions about shipping, please contact:

Chill Mind

Email:
support@chillmind.co

Website:
https://chillmind.co

Last updated: August 2026